Digidesign Support FAQ

• When will you release a version of Pro Tools for Snow Leopard?
  
• Where do I find the Digidesign Knowledge Base?
  
• How Do I Search for Information on a DAE Error? Is There a DAE Error List of All DAE Errors?
  
• Where can I find compatibility information and what versions of Pro Tools work with my operating system and my Digidesign hardware?
  
• Where can I find information about plug-in compatibility and authorization?
  
• Pro Tools won't launch after updating Mac OS X to 10.4.9, 10.4.10, 10.4.11, QuickTime or other Apple software. The icon just bounces a few times in the Dock.
  
• Pro Tools won't launch after updating to Internet Explorer 8 on my Windows PC.
  
• Can I email Tech Support or ask Tech Support a question online?
  
• A window keeps popping up in Pro Tools asking me to register, even though I have already registered. How can I get rid of this nag screen?
  

• Where can I find information about upgrading my version of Pro Tools and what versions of Pro Tools work with my operating system and my Digidesign hardware?
  
• Why should I register my Digidesign products?
  
• How should I register my Digidesign products?
  
• Can I register a used product purchased from someone else? (Transfer of Ownership information)
  
• How do I register and authorize the Ignition Pack 2 or Ignition Pack 2 Pro That came with my new Pro Tools HD or LE system?
  
• Digidesign Website Help — My Digi Account, Login & Downloads
  
• How do I contact Customer Service, Tech Support, and other Digidesign departments worldwide
  
• How do I contact the DigiStore for a refund?
  
• Where can I find my Pro Tools LE authorization code (Serial Number)?
  
• Where can I find my Pro Tools LE 7 upgrade downloads? (see middle of the page)
  
• Removing Optional Software: Every time I launch Pro Tools, I get "This version of (plug-in name) requires authorization for you to use it." How can I get rid of these messages, and what plug-ins are included with my system? What about Trial licenses?
  

• What Is An iLok & Why Would I Need One?
  
• How can I tell if I have the correct iLok?
  
• Can I assign a password to my iLok(s)?
  
• Which USB port should I plug the iLok into?
  
• What is a license card?
  
• Is there a way to combine authorization licenses onto a single iLok to free up a USB port?
  
• What software do I need to use an iLok USB hardware key and iLok.com? iLok Drivers & iLok.com Client Software Downloads
  
• Please see the iLok.com Frequently Asked Questions page for additional questions and answers.
  

• 003 Rack
  
• 003 Factory
  
• 192 I/O
  
• 192 Digital I/O
  
• 96 I/O
  
• 96i I/O
  
• ASIO Driver 7x
  
• Avid Interplay
  
• Avid MediaComposer
  
• Avid Mojo
  
• Avid Mojo SDI
  
• AVoption|V10
  
• Beat Detective
  
• Bomb Factory Plug-ins
  
• C|24
  
• Command|8
  
• Control|24
  
• CoreAudio Driver Intel-based Macs
  
• CoreAudio Driver PPC Macs
  
• D-Command
  
• D-Command ES
  
• D-Control
  
• D-Control ES
  
• D-Show
  
• DAE Errors and Search Tips
  
• Digidesign WaveDriver & ASIO Driver Guides for Windows XP
  
• DigiDelivery|GT
  
• DigiDelivery|LT
  
• Digidesign Contact Information
  
• Digidesign Technical White Papers
  
• Digi 002
  
• Digi 002 Rack
  
• DigiLink Cables
  
• DigiRack Plug-ins
  
• DigiSnake Cables
  
• DigiTranslator
  
• DV Toolkit 2
  
• Eleven Plug-in
  
• Eleven LE Plug-in
  
• Expansion Chassis
  
• Featured Downloads and Download/Website Help
  
• Hardware Exchanges
  
• HD Accel card (PCI and PCIe)
  
• HDPack 6
  
• HD Process Card
  
• Hybrid Plug-in
  
• Ignition Pack
  
• Ignition Pack 2
  
• iLok
  
• iLok and iLok.com Information and Assistance
  
• Mac OS X Optimizations Guide
  
• MachineControl
  
• MassivePack 4
  
• MassivePack 5
  
• MassivePack 6
  
• Mbox
  
• Mbox 2
  
• Mbox 2 Pro
  
• Mbox 2 Micro
  
• Mbox 2 Mini
  
• Media Station|PT 1.8.2
  
• Media Station|PT 2.7
  
• Media Station|PT 2.7 with Video Satellite Option
  
• MIDI I/O
  
• MP3 Option
  
• Optimization Guides
  
• Music Production Toolkit
  
• PRE
  
• Pro Tools 7.x & 8.x Compatibility and Upgrade Information
  
• Pro Tools 7 Information
  
• Pro Tools 8 Information
  
• Pro Tools 7.3 FAQ
  
• Pro Tools 7.4 FAQ
  
• Pro Tools 8.0 FAQ
  
• Pro Tools CS Updates
  
• Pro Tools LE Time Code Q & A
  
• Pro Tools HD PCI
  
• Pro Tools HD PCIe
  
• Pro Tools Plug-ins
  
• ProControl
  
• ProjectMix I/O
  
• Reel Tape Saturation Plug-in
  
• Reel Tape Suite Plug-ins
  
• RM1 (Speakers)
  
• RM2 (Speakers)
  
• SCSI Basics
  
• Strike Plug-in
  
• Structure Plug-in
  
• Structure Free Plug-in
  
• Structure LE Plug-in
  
• Surround Panner Option
  
• Sync I/O
  
• Transfuser Plug-in
  
• Velvet Plug-in
  
• VENUE
  
• WaveDriver
  
• Windows Vista Optimizations Guide
  
• Windows XP Optimizations Guide
  
• Xpand! Plug-in
  
  For additional FAQ, please click here and select a product from the Product Selector or the All Products List, then click on FAQ.
  

• iLok Driver Download Page
  
• iLok.com Website
  
• MME Helper Information & Download
  
• PC Wizard Information & Download
  
• Tech Support Folder — Utilities and Troubleshooting Tools